CUSTOMER CARE

FREQUENTLY ASKED QUESTIONS

What is Binky Luxe?

Binky Luxe is a luxury athleisure brand dedicated to premium fits, sexy silhouettes, and elevated comfort. Our pieces are designed for women who embrace confidence, style, and movement without compromise.

What makes Binky Luxe different from other athleisure brands?

We focus on luxury-grade fabrics, figure-enhancing designs, and tailored silhouettes that blend fashion-forward aesthetics with everyday wearability. Every piece is crafted to look powerful, feel comfortable, and stand out.

Are Binky Luxe products true to size?

Yes. Our pieces are designed to be true to size while offering a sculpted, flattering fit. For the best experience, we recommend checking our size guide before placing your order.

What materials are used in Binky Luxe collections?

We use carefully selected, high-quality fabrics that are soft, breathable, durable, and stretch-enhanced to provide comfort, support, and a luxurious feel.

Can I wear Binky Luxe outside the gym?

Absolutely. Binky Luxe is designed for versatility — from workouts and errands to casual outings and travel. Our pieces transition seamlessly from activewear to elevated street style.

How do I care for my Binky Luxe items?

To maintain quality and longevity, we recommend machine washing in cold water on a gentle cycle and air drying. Avoid bleach and high heat to preserve fabric integrity.

Do you ship internationally?

Yes, Binky Luxe offers international shipping. Delivery times and shipping costs vary depending on your location and will be calculated at checkout.

What is your return and exchange policy?

We accept returns and exchanges on unworn, unwashed items with original tags attached, within the stated return period. Please visit our Returns Policy page for full details.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your delivery in real time.

How can I contact Binky Luxe customer support?

You can reach our customer care team via the Contact Us page or by email. We’re here to assist you with orders, sizing, and any questions you may have.

Will I receive the same product that I see in the picture?

Yes. What you see is exactly what you get. All product images on Binki Luxe are professionally photographed to reflect the true color, fit, and design of each item. Minor variations may occur due to lighting or screen settings.

Where can I view my sales receipt?

Your sales receipt will be sent automatically to your email after checkout. If you created an account, you can also view and download your receipt by logging into your account and checking your order history.

How can I return an item?

Returns are accepted on unworn, unwashed items with original tags attached within our return window. To start a return, please visit our Returns Policy page or contact our customer support team for assistance.

Will you restock items indicated as “out of stock?”

Some of our styles are released in limited quantities. While select items may be restocked, availability is not guaranteed. We recommend signing up for restock notifications or our mailing list to stay informed.

Where can I view my shipped order?

Once your order is placed, it will be processed and shipped to your selected delivery address. After dispatch, you’ll receive a confirmation email with tracking details so you can follow your order every step of the way.